Terms and Conditions
HOW TO BOOK
Complete the online Booking Form. If you would like us to organise your Visa we will need a photocopy of the front page of your passport.
DEPOSIT / FINAL PAYMENTS
Your deposit is due at the time of booking. It is non-refundable in the event of your cancellation.
Final payment is due 60 days before your lesson/tour date. Failure to make the final payment by the due date may result in cancellation of your booking and loss of deposit .Payments are accepted in cash and by cheque, bank transfer Visa and Mastercard.
CANCELLATION & REFUNDS
a) Cancellation by You
– Cancellation charges will be applied as shown below, calculated from the day written notification is received by Cuban Cultural Travel. In addition to cancellation fees for tours operated by Cuban Cultural Travel as shown below, hotels and other third parties may impose up to 100% cancellation charges.
60 days or more Forfeit of deposit
59 – 45 days 25% of tour cost
44 – 31 days 50% of tour cost
30 – 15 days 75% of tour cost
Less than 15 days 100% of tour cost
The above cancellation charges include applicable GST.
In addition to the above, cancellation charges may apply for additional arrangements booked
by Cuban Cultural Travel such as hotels and travel insurance premium. If the reason for cancellation is covered by the insurance policy, you may be able to reclaim these charges.
b) Cancellation by Us
– We reserve the right to cancel a lesson/tour for any reason (such as failure to reach minimum tour participant numbers). Except for force majeure, we will not cancel a tour less than 60
days before departure. No further compensation will be paid in the event of cancellation by
Cuban Cultural Travel. A full refund of monies paid for tour costs will be the full extent of our liability. Cancellation and/or amendment fees may apply for additional travel arrangements booked by Cuban Cultural Travel.
PASSPORTS, VISAS AND VACCINATIONS
All travellers must be in a possession of a valid passport with a 6-month validity from your date of entry or exit. Visas are not included in the tour cost but can be arranged by Cuban Cultural Travel. You are also responsible for obtaining all necessary inoculations and preventative medicines as may be required for the duration of your visit.
Prices quoted in our tour information are based on exchange rates, cost of services and applicable taxes at the time of publication. Prices may be subject to change in the event of significant currency fluctuations or the introduction of new taxes, up until final payment is received. In the event of a price increase, whether because of a currency fluctuation, increase in taxes or a correction in advertised prices, we will advise you and you have the option of accepting the amended prices, inclusions and booking conditions or withdrawing from the tour and receiving a full refund of all monies paid.
Once final payment is received, all prices will be guaranteed and no surcharges will apply.
It is a condition of travel that you are covered by comprehensive travel insurance for international tours. Your travel insurance can be arranged by Cuban Cultural Travel.
FITNESS AND PARTICIPATION
Most of our tours require a moderate level of fitness If you (or we) have any doubts about your level of fitness, you may want to have a doctor’s appraisal. We are happy to discuss this at any time.
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
When purchasing from Cuban cultural Travel your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre firstname.lastname@example.org